What’s good about ringless voicemails? Certainly, it helps bring people together. But it has also proven to invite universal hatred when turning up as a partisan issue.
Recently, the FCC received 2,800 complaints about ringless voicemails that had affected many businesses by clogging the mailbox that interrupted businesses tasks in receiving messages. Also, with the increasing spam robocalls, it was difficult for businesses to fight back. Recently, FCC has imposed a fine of $120 million on a TripAdvisor who used robocalling for making 100 million calls to random people for exclusive deals on vacations. But this issue did not end here! It suddenly became a partisan issue.
The issue got so hiked that the Republican National Committee (RNS) had to get involved. The FCC declared that delivery of a voice message directly to a voicemail box will not comprise of a call subject to TCPA. The conclusion to all this that came was that direct-to-voicemail messages do not trigger TCPA obligations thus helping provide callers a relief as they would not hear any unnecessary calls. Moreover, direct to-voicemail will only be used to engage with the audience for making normal, expected, and desired communications. However, recipients also get a chance in turn as they can choose whether or not to retrieve and listen to the message.
On the whole, ringless voicemail was considered a nuisance and of no use, especially for politicians who had taken this issue as a partisan one.